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About Rock Creek
Rock Creek is an outdoor retailer who sells a wide variety of outdoor gear for a variety of outdoor spots. At Rock Creek you can find a wide selection for many outdoor some of which are kayaking, rock climbing, hiking, trail running and adventure. Rock Creek is also one of the best outdoor businesses and was named Backpacker Magazine & SNEWS’s 2009 Online Retailer of the year and was also put in the Top 25 Outdoor Retailers by outdoor business in 2008 and 2009.You can feel good at shopping at Rock Creek because they are promoters of environmental stewardship and are part of the Grassroots Outdoor Alliance which is a group of independent outdoor shops that are dedicated to sustainability.
What is the shipping policy?
Orders are shipped within 1-2 days and UPS Ground shipping is free for order under $49. For order under $49 Ups Ground is $7.95 and Ground orders will arrive within 2-6 business days. For faster shipping you can select UPS 3 Day Air for $12.95, UPS 2nd Day Air for $19.95 or UPS Next Day Air for $32.95. Alaska, Hawaii and U.S. Territories orders are shipped with USPS and for these order you can choose from either USPS Priority Mail for $12.95 which is delivered within 2-3 business days or USPS Express Mail for $24.95 and delivered within 1-2 business days. Shipping to Canada and all other countries is also available. International orders and Canada orders are shipped with UPS and for Canada orders the shipping fee is $15.92 and delivered within 3-5 business days and for all other countries the shipping cost is $59.95 and delivered within 5-7 business days. Please note that international orders will likely incur UPS brokerage fees, custom fees, tariffs, duties, value added tax and or other fees imposed by the country.
What is the return policy?
If you are not happy with your order you can return by mail or bring it to any retail store. In order for you to return your order it must be in new condition with all tags attached and with original packaging. Please note that because of safety and hygiene concerns climbing equipment, swimwear and underwear cannot be returned. When returning include a copy of the original receipt and a return form which can be found in the returns section of the website.